What to Expect from a Professional Emergency Water Removal Service

What to Expect from a Professional Emergency Water Removal Service

Water damage can strike suddenly; from burst pipes and storm flooding, to overflowing appliances. When it does, you need to act immediately. The longer water sits in your home or business, the more damage it can cause—not just to walls, floors, and belongings, but also to your property’s structural integrity and indoor air quality. That’s where our professional emergency water removal services comes in.

If you’ve never used one before, you may not know what to expect. Here’s a step-by-step overview of what happens when our experts arrive to protect your property and start the restoration process.

1. Rapid Response and Initial Assessment

One of the biggest advantages of hiring a professional service is speed. FIX Fire & Flood Water Damage Pros, located in American fork, offers 24/7 availability and we aim to arrive on-site within hours of your call. Gail, one of our valued customers, shared his experience using our emergency services, stating, “Came after hours and found our problem quickly. Thank you.”

During a situation like that, our technicians conduct a quick but thorough assessment of the damage.

We’ll identify:

  • The source of the water (if still active)
  • The category of water (clean, gray, or black)
  • The extent of the spread and saturation
  • Potential safety hazards (like electrical risks or contaminated water)

This assessment helps determine the right equipment and approach for the job.

2. Water Extraction Begins Immediately

Once the assessment is complete, we’ll begin extracting standing water using high-powered equipment. This step is critical—getting water out quickly reduces the risk of mold, mildew, and permanent structural damage.

We may use:

  • Truck-mounted vacuum systems
  • Submersible pumps
  • Portable water extractors for tight spaces

The goal is to remove as much water as possible before moving to the next phase.

3. Moisture Mapping and Damage Documentation

Even after visible water is removed, moisture can remain hidden behind walls, under flooring, and in building materials. We use specialized tools like thermal imaging cameras and moisture meters to detect damp areas that aren’t obvious to the naked eye.

At the same time, many services document the entire process for insurance purposes. Photos, videos, and moisture readings are compiled into a report to help you with your claim.

4. Drying and Dehumidification

Drying the structure is just as important as extracting the water. Our professionals set up industrial-grade air movers and dehumidifiers to minimize humidity and dry out your property.

This step may take several days depending on the extent of the damage and materials involved. Our technicians will monitor progress daily, adjusting equipment as needed to ensure thorough drying.

5. Cleaning and Sanitizing

Standing water, especially gray or black water, often contains contaminants, bacteria, or sewage. To ensure a safe environment, professionals clean and sanitize affected areas using:

  • Antimicrobial treatments
  • Disinfectants
  • Odor removal techniques (like fogging or ozone treatment)

We’ll also remove unsalvageable items like soaked drywall, carpet padding, or insulation, if necessary.

6. Restoration Recommendations or Repairs

Once water removal, drying, and sanitation are complete, the focus shifts to rebuilding. Our emergency services at FIX Flood & Water Damage Pros offer full restoration and repairs.

You may need:

The team will walk you through your options and help prioritize what needs to be addressed immediately versus what can wait.

7. Communication Throughout the Process

We know how stressful water damage can be. That’s why we emphasize clear communication and keep you informed at every stage of the process. We’ll answer your questions, coordinate with your insurance provider, and give you a clear timeline of what to expect next.

Final Thoughts

Dealing with water damage is never easy, but with a our professional emergency water removal services, you don’t have to go it alone. From rapid response to advanced drying and cleanup, our experts have the tools and training to mitigate damage, protect your health from the risks caused by water damage, and help you get your life back on track.

When every minute counts, calling in the pros can make all the difference. So contact us today! You’ll know that you’re in good hands.